FAQ

1. Who can access the Parent’s Portal or ASKnLearn™ app? Father, Mother or Guardian?
The school has adopted the following access criteria in providing access to student information:
– Foreign Students : Guardian
– Singapore Students : either Father or Mother 

2. Can both parents (Father and Mother) have a separate account?
For administrative and security reasons, both Father & Mother share one common account. 

3. What is my User ID and where can I get it?
Input the first part (before the @ symbol) of your Son’s/Ward’s school email address. The email address has been given to your Son/Daughter/Ward.
Example: If your son’s/Ward’s school email address is 18allen.mathew.joseph@acsians.acsi.edu.sg, then the portal User ID will be 18allen.mathew.joseph
* It is not case sensitive 

4. What should I do if I forgot my password?
From Parent’s portal log in screen, click “Forgot Password” and then follow the screen instructions. 

5. Can I use this email addresses (lms-admin@acsindep.edu.sg) to communicate with class/subject teachers?
No – this email address is used to communicate with the Administrators of the Parent’s Portal
for any technical issues relating to the portal. 

6. What internet browsers are supported by the Parent’s Portal?
We strongly recommend the use of Microsoft Internet Explorer version 8 or above, Mozilla
Firefox and Google Chrome. 

7. What are the operating hours of the Parent’s Portal?
The Parent’s Portal is available 24 hours, 7 days a week. Should there be a period of
unavailability for urgent system maintenance, it will be announced upon logging in. 

8. Will I still receive notifications if I do not download the ASKnLearn™ app?
The ASKnLearn™ app is the school’s main platform for communication and attendance notification, we would like to strongly encourage parents who are iPhone/Android users to use this to be kept updated.
Parents who are unable or prefer not to use the app, will receive notifications through email.